Terms and claims policy

The service

Offday washes, dries and folds everyday, machine-washable clothing. We collect from your accommodation and return to the same property. Your bag must close comfortably and stay within your package's weight limit.

Not included: dry-clean only items, shoes, bedding, leather and anything that needs special care.

High-value items

Declare any single item worth more than R2,000 before we collect, and please keep it out of your bag: standard wash-and-fold isn't suitable for it.

If we find an undeclared high-value item, we may set it aside and return it to you unwashed.

Pockets and valuables

Remove cash, jewellery, electronics, keys, watches and other valuables from all pockets before you hand over your bag. Anything we find is set aside and returned to you, but we can't be responsible for it.

Claims

If something is missing or damaged, tell us within 48 hours of your return, from your tracking page. We check every claim against our handover records for your order.

Compensation

If we're responsible for loss or damage, we'll compensate you up to R2,000 per order. Normal wear and damage that was there before we collected aren't covered.

Cancellations

Free to cancel until we collect. After that, contact us from your tracking page and we'll help.